At Alumar Sports, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 7-day return or exchange policy under the following conditions:

1. Eligibility for Return

• You may return your product within 7 days of receiving it.

• The item must be unused, unworn, and in its original packaging.

• All original tags and labels must remain attached.

2. Non-Returnable Items

Please note that the following items are not eligible for return or refund:

• Custom-made or personalized products

• Items purchased on sale or during promotions

• Products damaged due to customer misuse

3. Refund Process

• Once your return is received and inspected, we will notify you via email.

• If approved, your refund will be processed within 5–7 business days to your original payment method.

• Shipping charges are non-refundable unless the item received was defective or incorrect.

4. Exchange Policy

If you wish to exchange your product for a different size or design, please contact us within 7 days of delivery. Exchanges are subject to product availability.

5. How to Request a Return

To initiate a return or exchange, please contact us at:
Email: info@alumarsports.pk
Include your order number, product details, and reason for return. Our team will guide you through the process.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please inform us within 48 hours of delivery. We will replace or refund the item at no additional cost.